Refund and Returns Policy
Effective Date: December 2023 | Last Updated: December 2023This policy outlines the terms and conditions for refunds, cancellations, and returns for services provided by Pt. Ashok Kumar Vashudeva. Please read this policy carefully before making any purchases.
Policy Summary
Cancellation allowed up to 24 hours before appointment
No refunds after download/access
7-day return window from delivery
Important: Spiritual services are personalized and non-transferable. Refund eligibility depends on service type and timing.
1. Refund Eligibility
Services Eligible for Refund
| Service Type | Refund Eligibility | Time Frame | Conditions |
|---|---|---|---|
| Live Consultations | Eligible | 24 hours before appointment | Full refund if cancelled 24+ hours in advance |
| Pre-recorded Sessions | Not Eligible | After access granted | No refunds after content access |
| Astrology Reports | Partially Eligible | Before delivery | 50% refund if cancelled before work begins |
| Puja/Remedies | Not Eligible | After booking confirmation | No refunds once materials are prepared |
| Membership Plans | Pro-rated | Within 7 days of renewal | Pro-rated refund for unused portion |
2. Cancellation Policy
Cancellation Timeframes
More than 48 hours before appointment
Full refund (100%)
24-48 hours before appointment
Partial refund (50%)
Less than 24 hours before appointment
No refund (0%)
How to Cancel
- Email cancellation to support@ptvashudeva.com
- Include booking reference number
- State reason for cancellation
- Allow 3-5 business days for processing
- Refunds issued to original payment method
3. Non-Refundable Services
The following services are non-refundable under any circumstances:
Digital Products
- Downloaded astrology reports
- Pre-recorded video sessions
- E-books and digital guides
- Meditation audio files
Customized Services
- Personalized mantra recommendations
- Customized remedy kits
- Birth chart analysis already delivered
- Completed puja services
Why These Services Are Non-Refundable
- Immediate intellectual property transfer upon delivery
- Personalized content cannot be resold
- Time and expertise already invested
- Physical/digital goods cannot be returned
4. Refund Process & Timeline
Step-by-Step Refund Process
- Submit Request: Email refund request to support@ptvashudeva.com with booking details
- Verification: Our team verifies eligibility (1-2 business days)
- Approval: If approved, refund authorization is processed
- Processing: Refund issued to original payment method
- Completion: Confirmation email sent upon completion
Processing Timeline
5. Physical Products Return Policy
Return Conditions
- Product must be unopened and unused
- Original packaging must be intact
- Return within 7 calendar days of delivery
- Proof of purchase required
- Product must not be personalized
Non-Returnable Items
- Personalized/blessed items
- Opened consumables (incense, herbs)
- Damaged/misused products
- Digital downloads/physical combos
- Clearance/sale items
Return Process
- Email return request with order number
- Receive return authorization and shipping label
- Ship item back within 7 days
- Item inspected upon receipt (2-3 days)
- Refund processed upon approval
Return Charges
Customer pays return shipping unless item is defective/wrong item shipped.
6. Special Circumstances
Exceptions We Consider
Medical Emergency
Full refund with valid medical documentation for hospitalization or serious illness.
Technical Issues
Refund if session cannot proceed due to our technical failure.
Service Quality Issues
If you’re dissatisfied with service quality, we offer:
Re-scheduled session at no extra cost
Service credit for future use
Partial refund after review
7. Frequently Asked Questions
Yes, consultations can be transferred to another person with at least 24 hours notice. The new participant must provide their birth details if it’s an astrology consultation. Please email us the transfer request with both parties’ details.
Missed appointments are non-refundable. However, we offer one rescheduling opportunity within 7 days of the missed appointment, subject to availability. You must contact us within 24 hours of the missed appointment to reschedule.
Refunds are typically processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your bank/payment provider (usually 3-10 additional business days).
No. Astrological consultations provide guidance based on planetary positions at the time of your birth. We offer insights and potential outcomes, but we cannot guarantee specific results. The value is in the guidance provided, not in guaranteed outcomes.
We strive for 100% satisfaction. If you’re unhappy with your consultation, please contact us within 48 hours. We’ll review your concerns and may offer a follow-up session, service credit, or partial refund based on the circumstances.
Need Help with Refunds or Cancellations?
Our support team is here to assist you with any questions about our refund policy or to process your request.
Email Support
refunds@ptvashudeva.com
Response within 24 hoursPhone Support
+91 98765 43210
Mon-Sat, 10 AM – 6 PM ISTLive Chat
Website Chat Support
Available during business hours8. Policy Updates & Agreement
Your Agreement
By purchasing our services, you acknowledge that:
- You have read and understood this refund policy
- You agree to be bound by its terms and conditions
- This policy forms part of our Terms of Service
- Refund decisions are final and at our discretion
For legal purposes, continued use of our services constitutes acceptance of this policy.
